Autoline IMS- Warranty

Management controls

User defined decision rules

Automatic decision

Standard and manufacturer specific plausibility checks

Audit controls with analysis reporting

On-line goodwill requests and approval

Used vehicle sale VAT postings split between purchase and margin amounts

Bank reconciliation allows journals to be posted whilst in reconciliation

Dealer Communications

Electronic file transfer from Dealer DMS

On-line access to create claims directly

On-line plausibility with rejection or return reasons

Manufacturer specific validation

Desktop and browser support for Dealer access

On Line Warranty Claim Progression Database

Registered - Claims requiring completion by dealer

Rejected - Claim Rejected not for resubmission

Returned - Claims requiring additional information

Pending - Claims requiring Central Warranty Administration intervention

Parts Outstanding - Claims which require parts returned prior to approval

Approved - Claims auto approved by the system and awaiting payment to dealers

Hold Dealer Payment - Claims which will be paid to the dealer on return from the factory

Dealer Credited - Claims paid year to date to dealers

Debit Note - Claims which have been the subject of a debit note

Supplier Claims progression

Awaiting submission - Claims that we be included in the next submission to the Supplier

Supplier submitted - Summary total of all claims outstanding with the supplier

Supplier denied - Claims refused or shown zero payment on Suppliers advice

Supplier Returned - queried claims returned for correction

Supplier partially paid – claims nit paid in full highlighted to the Warranty administrator for investigation

Supplier fully accepted – claims paid in full

Resubmitted – queried claims resent

On Line Dealer Communications

Desktop and Browser Support

Priority control of functionality

Claim input & immediate manufacturer specific validation

Claim Routing

Multiple factory support

Multiple warranty terms support

Insurer Warranty Plans

Multiple Warranty Classes

Normal Warranty

Pre-Sale

Service Parts

Anti-Corrosion

Campaigns

Good Will

Accessories

Transport

Integrated Vehicle / CRM Database

VIN / Registration Search

Cherished Plate support

Tourist / Visiting Vehicle Support

2nd Owner Support

Full claim history Technical & Text

In Claim Enquiry on previous claims

Integrated customer database

Complaint Management

Contact Recording & Follow up

Manufacturer Specific Technical Coding

Service Package

Main Causal Part

Fault Code

Symptom, Trouble, Location, Condition

Nature & Cause Codes

Defect Code

Paint Codes

Repair details

Start & End Repair Dates

Failure Date Control

Odometer Reading Miles, Kilometres or hours

Text details of failure

Labour Operations

On Line Manufacturer Specific Labour Operation Codes & Times

Additional Time Allowance

Combination Time Allowance / Deductions

Miscellaneous Times

Sub-let labour operations

Text Per Labour Line

Multiple labour rates per dealer

Multiple Quantity labour lines

Replaced Parts Processing

On Line Manufacturer Specific Labour Operation Codes & Times

Multiple Parts Reimbursement Calculation methods

Parts Price Histories

Parts purchase history checked and reimbursement at purchase cost

Return Parts Indicator & Label Production

Local Parts Processing

Parts / Labour Operation Validation

Financial Analysis

In claim Financial Summary

Parts , Labour, Sublet, Miscellaneous, Transport, Others & Totals

Dealer Ask Values

Importer Pay Values

Importer Charge back Values

Importer Claim Values

Manufacturer Credit Values

Manufacturer Charge back values

Warranty Differential

Dealer - Importer

Importer - Manufacturer

Importer - Insurer

Document Control & Financial Integration

In claim Document Archive & Retrieval

Dealer Credit Note / Debit Note production

Interface to Financial Ledgers

Warranty Claim off-set against Dealer Parts Account

Dealer Self Billing Invoice Mechanism

Approved Claim listing

Sublet Invoice Recording

Electronic Claim Submission / Credit Receipt & Financial Integration

Manufacturer Specific Claim Submission Formats - EDI

Electronic Credit Receipt & Claim Update

Interface to Financial Ledgers

Dealer Self Billing Invoice Mechanism

Application Claim Lists

Approved Claim Memo

On Line Prior Work Approvals & Settlements

Warranty Campaign / Recall Processing

Campaign Defaults File, Parts, Labour & Repair Details

Campaign Vin file

Campaign Chassis Range File

Campaign Notification Letters - Dealers & Customers

Campaign Follow up

Outstanding Campaign Analysis

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