ADP Services recognises that your requirements change as your business evolves, therefore flexible support agreements are offered to meet your business needs. ADP also recognises that many of their customers benefit from a 'one-stop shop' in terms of support and maintenance. Consequently ADP offer support and maintenance not only on our own products but also on non-ADP equipment purchased elsewhere.
System Support (SS1)
4 working hour response to site*
A fully comprehensive support offering, designed for core and critical equipment such as DMS servers, DFS servers, communications equipment, client PCs, gateway PCs, KPrint servers and system printers.
This cover includes labour, travel and parts.
Peripheral Support (PS1)
8 working hour response to site*
A fully comprehensive support offering similar to SS1, but is aimed at peripheral equipment such as screens, monitors, basic PCs, printers and non-business critical items.
This cover includes labour, travel and parts.
Non-ADP Support (NK1)
This level of cover is for non-ADP supplied items. This is not necessarily a like-for-like service but reasonable endeavours will be made to maintain equivalent specification of replacement components.
This cover includes labour, travel and parts.
Support and Maintenance on a Time and Materials basis
ADP Services also offer non-contracted support on a 'Time and Materials' basis, should you require this level of support. Please note: Time and Materials is not subject to response times and parts are not automatically held in stock.
ADP Services are happy to discuss any bespoke requirements that you may have regarding the support of your equipment .
* Reasonably endeavoured basis
