ADP Importer Management Systems

Vehicle importers around the world have been using ADP Importer Management Systems ‘ADP IMS’ to manage their businesses for more than 30 years.  

The company has a proven track record of working with importers, distributors and national sales companies with system installations in  25+ countries, covering many volume and specialist  brands.

ADP IMS highlights*

Powerful, integrated applications, functionally-rich, adaptable and flexible to suit the industry’s continuously evolving and challenging requirements. Through its capabilities of integrating importer and dealer management systems, ADP IMS helps to shorten lead times, reduce transaction costs and increase sales volumes.

Incorporates web-based dealer communication facilities to track vehicle orders, process warranty claims and manage parts orders.

Includes comprehensive project management, system installation, training and support services. Plus system hosting facilities, communications and network infrastructures.

ADP IMS – applications*

	Vehicle tracking and logistics Visibility of complete order and vehicle pipeline on a configurable status grid display Sales  planning module* Integrated dealer ordering processes Complete vehicle product catalogue with multi-country, multi-currency pricing
	Warranty management Automatic claim validation User- defined rules and controls Multi-currency, multi-market support Audit controls and analysis reports Recall campaign management
	Parts distribution and logistics Multi- franchise stock management Demand forecasting and re-order categorisation Multiple suppliers, multiple currency Warehouse management and container processing
	CRM with integrated telephony Centralised CRM with customer, company and vehicle records Scripted contact management with integrated telephony CSI and campaign management with email and SMS support
	Manufacturer interfaces Vehicle ordering and electronic invoices Warranty claim submission and payment receipts Parts orders and confirmation files with electronic invoices Aftersales master data e.g. parts, labour and warranty
	Integration to dealer management systems Vehicle orders with locator to push available stock Warranty claim data prepared in DMS workshop system Parts ordering Web-based ‘Dealer Connect’
	Business support Financials and accounting – general ledger integration Multi-franchise Multi-currency purchases or sales Multiple country operations administered from the one system Multi-lingual with double byte and Cyrillic characters supported

ADP IMS delivers*

• Improvements in operational efficiency using integrated and streamlined processes
  
• Increased profitability by the reduction of user workload and greater control of business and its assets
  
• Enhanced decision making - achieved by easy access to information and key performance indicators
  
• Improvements in customer service with web-based dealer portal and centralised CRM applications
  
• Excellent investment value and affordable  total cost of ownership

*Please note: specifications and services as described may vary dependent on software version and market availability

If you require further information about ADP IMS or wish to discuss specific requirements please contact ADP

dsi_imsinfo@adp.com